Our Refund Policy
Clear, fair, and designed to protect both of us — here's exactly how refunds work when you purchase from ClickStart NG.
1. General Policy for All Digital Products
Because our products are digital goods (PDFs, templates, courses, and downloadable content) that you receive instant access to, all sales are final by default. Once you have downloaded or accessed a product, we cannot “return” it like a physical item. This is standard practice for digital products worldwide.
No refunds will be issued simply because you changed your mind, didn’t use the product, or found it “not what you expected” — but please keep reading. The important exceptions and our special guarantee are below.
2. Exceptions — When We Will Make It Right
We stand behind the quality of our work. If any of the following situations occur, we will happily offer a replacement, repair, or refund (at our discretion):
- Defective or corrupted files: You cannot open or read the PDF, and our support team is unable to resolve the issue within 48 hours.
- Incorrect product delivered: You purchased Product A but received access to Product B due to a technical error on our side.
- Duplicate payment: You were charged multiple times for the same purchase by mistake. We will refund the duplicate(s) and ensure you keep your access.
To request help, email us at [your email address] with your payment receipt or transaction ID and a brief description of the issue. We respond within 24 hours on business days.
3. The “Do The Work” Guarantee (Applies to Selected Products)
Some of our premium programs, like The Global Payment & Client System and The Knowledge Millionaire (Premium Edition), come with a special results‑based guarantee. We believe so strongly in these systems that we are willing to put our money where our mouth is — but only if you do the work.
Here’s how it works for eligible products:
- Purchase the product and go through the entire material.
- Follow the step‑by‑step instructions and complete the assigned tasks (for example, for The Global Payment & Client System, you must complete Modules 1‑3, set up your payment infrastructure, build your Authority Site, and send at least 50 outreach messages).
- If, after 30 days of purchase and having completed all the required steps, you do not have a validated niche and a live client acquisition system (or the specific outcome promised by the product), send us your completed worksheets, outreach logs, and proof of implementation.
- We will review your submission. If you genuinely did the work and the system didn’t deliver, we will refund your full payment.
Important: This guarantee is not a “try it and see” offer. It exists to protect the serious buyer who takes action. Refund requests that do not include the required proof of work will not be processed under this guarantee.
4. Products That Do Not Qualify for the “Do The Work” Guarantee
The following product types are excluded from the “Do The Work” guarantee because they are either very low cost or instant‑use tools:
- Mini‑products and starter kits priced at ₦25,000 or below.
- Lead magnet checklists, templates, and free downloads.
- Any product whose sales page does not explicitly mention the “Do The Work” guarantee.
5. Chargebacks and Payment Disputes
We encourage you to contact us first before filing a chargeback or dispute with your bank or payment processor. Most issues can be resolved quickly and amicably. If a chargeback is filed without contacting us first, we reserve the right to permanently disable access to all products purchased from our site and to contest the dispute with the relevant transaction evidence.
6. Contact Us
For any refund‑related questions, or to submit a “Do The Work” claim, reach out to us at:
Email: [your email address]
Website: www.clickstartng.com.ng
Response time: Within 24 hours on business days.
We value your trust. Our goal is to provide products that genuinely help you build a better income — and this policy is designed to reflect that commitment while keeping our small business sustainable.
Last updated: [Date]