Is the Care Plan required if I already paid for a website?
No. Your website is complete and yours. The Care Plan is entirely
optional. It exists because most websites need ongoing updates,
security, and small changes to keep working well over time.
Can I use the Care Plan on a website you did not build?
Yes, but we need to review it first. If the site is on WordPress,
Shopify, or a standard builder, we can usually take it over. If it
is a fully custom codebase, we will tell you honestly whether we
can support it before you subscribe. There is a one-off onboarding
charge for taking over an existing site.
What counts as a "small edit"?
A small edit is a single, self-contained change to existing content:
updating a phone number, changing a price, swapping an image,
editing a paragraph, or adding a small section to an existing page.
Not included as small edits: new pages, new functionality, design
changes, or anything requiring more than about 20 minutes of work.
Larger requests are quoted separately before we begin.
What happens if I do not use my monthly edits?
Unused edits do not roll over. The plan is a monthly service, not a
bank of hours. If you know a busy month is coming, tell us in
advance and we can plan the work around it.
What if my site is hacked or goes down?
If your site is on a Care Plan and something breaks because of a
security issue or an update we applied, we fix it — free — as part
of the plan. If the cause is outside our control (hosting failure,
expired domain, third-party breach), we help diagnose and fix it,
and any paid work beyond the included dev hours is quoted separately
before we begin.
Do I need to pay for hosting separately?
Yes. Hosting is a separate cost from the Care Plan, because hosting
is charged by your hosting provider, not us. If you already host
with us, hosting is billed on the same cycle. If you host elsewhere,
your plan covers everything except the hosting bill itself.
Can I change plans later?
Yes. You can move up or down at any billing renewal. Moving up
takes effect immediately; moving down takes effect at the next
billing date.
How do I cancel?
Email support@clickstartng.com.ng
or message WhatsApp. We will confirm within one business day. No
cancellation fee, no minimum term.
Do you guarantee the site will never be hacked or go down?
No. No honest provider can promise that. What we can promise is
that we apply updates, keep backups, monitor uptime, and respond
fast when something goes wrong — which dramatically reduces the risk
and cost of downtime compared with leaving the site unattended.
Is there a minimum contract?
No. There is no minimum term. You can cancel after the first month
if you do not find the service useful. We would rather you stay
because it works, not because a contract says you have to.